Shipping policy
Fast, Safe & Reliable Delivery for Kids' Clothing, Toys, Baby Gear & More — Across the UAE
At Anayra Plus, we know how excited you are to receive your little one's new favorites. That's why we work hard to get every order — from kids clothing and toys to feeding essentials, baby gear, mother essentials, and newborn products — to your doorstep quickly and safely, anywhere in the United Arab Emirates.
1. Order Processing Time
- All orders are processed within 1–2 business days (Saturday–Thursday, excluding UAE public holidays).
- Orders placed after 12:00 PM or on Fridays will begin processing the next business day.
- You will receive an email/SMS confirmation once your order has been packed and handed over to our delivery partner.
2. Delivery Areas We Cover
Anayra Plus proudly delivers kids and baby products across all seven Emirates, including:
- Dubai
- Abu Dhabi
- Sharjah
- Ajman
- Ras Al Khaimah (RAK)
- Fujairah
- Umm Al Quwain
3. Estimated Delivery Times
| Location | Estimated Delivery Time |
|---|---|
| Dubai & Sharjah | 1–2 business days |
| Abu Dhabi, Ajman, RAK, Fujairah, UAQ | 2–4 business days |
Delivery times are estimates and begin counting from the date your order is dispatched, not the date it was placed.
4. Shipping Charges
- We offer free shipping on orders over AED 150.
- Orders below the free shipping threshold are charged a flat delivery fee of AED 15–25.
- Any applicable shipping fee will always be clearly displayed at checkout before you confirm your order — no hidden costs.
5. Cash on Delivery (COD)
Anayra Plus offers Cash on Delivery across the UAE, so you can pay conveniently when your order arrives at your door. COD orders may be subject to a small additional handling fee, which — if applicable — will be shown at checkout.
6. Order Tracking
Once your order ships, you'll receive a tracking link via email/SMS so you can follow your package every step of the way until it reaches your doorstep.
7. Delivery Delays
While we aim to meet all estimated delivery windows, delays can occasionally occur due to:
- Peak seasons, sales, or public holidays
- Weather conditions
- Incomplete or incorrect delivery addresses
- Courier/logistics disruptions beyond our control
If your order is significantly delayed, please contact our support team and we'll be happy to look into it for you.
8. Incorrect Address / Failed Delivery
Please double-check your delivery address, building/villa number, and mobile number at checkout. If a delivery attempt fails due to an incorrect address or an unreachable customer, our courier partner may attempt redelivery, and additional shipping charges may apply for a second delivery attempt.
9. Damaged, Missing, or Incorrect Items
We carefully inspect and pack every item before dispatch. However, if your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery with your order number and photos of the item(s) received, and we will arrange a replacement or resolve the issue promptly.
10. International Shipping
At this time, Anayra Plus ships within the UAE only. We are working on expanding to other GCC countries soon — stay tuned!
11. Need Help With Your Order?
Our team is here to help with any shipping questions before or after you place your order.
- 📧 Email: team.anayraplus@gmail.com
- 📱 WhatsApp/Phone: +966 55 853 2534
- 🕐 Support Hours: Sunday–Thursday, 9 AM–11 PM
Anayra Plus reserves the right to update this Shipping Policy at any time. Any changes will be posted on this page.