Refund policy

Shop with Confidence – Easy Returns & Refunds on Kids' Clothing, Toys, Baby Gear & More Across the UAE

At Anayra Plus, your satisfaction matters to us. If something isn't right with your order, we're here to make returns and refunds as simple as possible.

1. Return Eligibility

You may request a return within  2 days of receiving your order, provided the item meets the following conditions:

  • Item is unused, unwashed, and in its original condition
  • Original packaging, tags, and labels are intact
  • Proof of purchase (order number or receipt) is provided
  • Item is not listed under our non-returnable categories (see Section 2 below)

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless they arrive damaged, defective, or incorrect:

  • Feeding essentials that have been opened or used (bottles, teats, pacifiers, breast pumps, etc.)
  • Undergarments and swimwear
  • Diapers, wipes, and other personal care/hygiene products
  • Items marked "Final Sale" or purchased during clearance/discount promotions

3. How to Request a Return

  1. Contact our support team at team.anayraplus@gmail.com within the return window, quoting your order number.
  2. Our team will confirm eligibility and share pickup/drop-off instructions.
  3. Once the item is received and inspected, we'll notify you of the approval status.

Please do not send returns back without first contacting us — unauthorized returns may not be accepted.

4. Return Shipping

  • If the return is due to our error (wrong item, damaged, or defective product), we cover the return shipping cost.
  • If the return is due to a change of mind or wrong size/color selection, return shipping charges may be the customer's responsibility.

5. Refunds

Once your returned item is received and inspected, we'll notify you by email/SMS of the approval or rejection of your refund.

  • Approved refunds are processed within 5–7 business days.
  • Refunds are issued to the original payment method used at checkout.
  • For Cash on Delivery (COD) orders, refunds are issued via bank transfer or store credit — you may be asked to share your bank details.
  • Original shipping fees are non-refundable, except in cases of our error.

6. Exchanges

Need a different size or color instead of a refund? We're happy to help with an exchange, subject to stock availability. Contact our support team to arrange an exchange within the return window.

7. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos/videos of the item and packaging. We'll arrange a free replacement, exchange, or full refund — no return shipping cost to you.

8. Late or Missing Refunds

If you haven't received your refund within the stated timeframe:

  1. Check your bank account or card statement again.
  2. Contact your bank or payment provider — processing times can vary.
  3. If you've done this and still have not received your refund, please contact us at team.anayraplus@gmail.com.

9. Order Cancellations

Orders can be cancelled free of charge before they are dispatched. Once an order has shipped, it can no longer be cancelled but may be eligible for return once delivered, as per this policy.

10. Need Help?

Our team is happy to assist with any return or refund questions.

  • 📧 Email: team.anayraplus@gmail.com
  • 📱 WhatsApp/Phone: +966 55 853 2534
  • 🕐 Support Hours: Sunday–Thursday, 9 AM–11 PM

Anayra Plus reserves the right to update this Return & Refund Policy at any time. Any changes will be posted on this page.