Privacy policy

Last updated: September 2, 2026

At Anayra Plus, we know you're trusting us with more than just your order — you're trusting us with your family's information too. This Privacy Policy explains, in plain terms, what personal information we collect, why we collect it, and how we protect it when you shop with us at anayraplus.com.

Our store runs on Shopify, which powers the technology behind our website, checkout, and payments. By using our site or making a purchase, you agree to the practices described below.

1. Information We Collect

To provide you with a smooth shopping experience, we may collect:

  • Contact details – name, address, phone number, and email address
  • Order & payment information – billing/shipping address, payment method, and transaction details (payment card numbers are processed securely and are not stored by us directly)
  • Account information – username, password, and your saved preferences
  • Shopping activity – items you view, add to cart, wishlist, purchase, return, or exchange
  • Communications – messages you send us, such as customer support questions
  • Device & usage data – your IP address, browser type, and how you interact with our site, collected automatically via cookies and similar technologies

2. How We Collect It

We gather this information:

  • Directly from you — when you create an account, place an order, or contact us
  • Automatically — through cookies and similar tools as you browse our site
  • From our service providers — including Shopify and our payment/shipping partners
  • From partners or other third parties, where relevant

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders, including packing, shipping, returns, and exchanges
  • Manage your account and remember your preferences
  • Recommend products and personalize your shopping experience
  • Send order updates, and — if you've opted in — marketing emails, SMS, and promotions
  • Detect and prevent fraud, and keep our store and checkout secure
  • Respond to your customer support questions
  • Meet our legal obligations and enforce our store policies

4. How We Share Your Information

We do not sell your personal information. We only share it where necessary to run our business, including with:

  • Shopify and other trusted vendors who support our operations (payments, hosting, analytics, fulfilment, and customer support)
  • Delivery and logistics partners, so your order can reach you
  • Marketing partners, for personalized advertising — you can opt out of this at any time (see Section 8)
  • Authorities or legal bodies, only where required by law or to protect our rights and the safety of our customers
  • Any party you've asked us to share information with (e.g. via social login or a third-party integration)

5. Shopify's Role

Our store is hosted by Shopify, which processes personal information to help us run and improve our Services. Shopify may also use data from your interactions with our store and other Shopify merchants to power certain built-in features (like fraud protection). To learn more about how Shopify handles your data, visit the Shopify Consumer Privacy Policy.

6. Cookies & Similar Technologies

We use cookies to keep your cart working, remember your preferences, and understand how customers use our site so we can keep improving it. You can control cookies through your browser settings at any time.

7. Children's Privacy

Anayra Plus sells products for children but is intended to be used by adults. We do not knowingly collect personal information directly from children. If you're a parent or guardian and believe your child has shared personal information with us, please contact us and we'll remove it promptly.

8. Your Privacy Choices

You're always in control of your information. You can:

  • Unsubscribe from marketing emails using the link in any promotional email
  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information, subject to legal or operational requirements
  • Request a copy of your data for transfer elsewhere

To exercise any of these rights, simply contact us using the details below. We may need to verify your identity before processing your request.

9. How We Protect Your Information

We use reasonable technical and organizational safeguards to protect your personal information. That said, no method of transmission or storage is 100% secure, so we recommend avoiding sharing sensitive information through unsecured channels (such as email).

10. How Long We Keep Your Information

We retain your personal information only for as long as needed to fulfil the purposes outlined in this policy — such as processing your orders, maintaining your account, meeting legal obligations, or resolving disputes.

11. International Data Transfers

Because we use global service providers like Shopify, your information may be processed or stored outside the UAE. Where required, we ensure appropriate safeguards are in place to protect your data during such transfers.

12. Third-Party Links

Our site may link to other websites we don't operate. We aren't responsible for the privacy practices of those third-party sites, so we recommend reviewing their policies before sharing any information with them.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page along with a new "Last updated" date.

14. Contact Us

Have a question or want to exercise your privacy rights? We're happy to help.

📧 Email: team.anayraplus@gmail.com

If you have concerns about how we handle your personal information that we haven't resolved to your satisfaction, you may have the right to lodge a complaint with your local data protection authority.